Frequently Asked Questions
When will my order arrive?
To keep our prices affordable, Ellerystylestudio ships products directly from the manufacturer or supplier to your doorstep. As a result, delivery may take slightly longer than with local dispatch. We typically take 1 to 2 business days to process your order. Standard delivery within Australia takes about 4 to 6 business days.
What if the delivery time has passed and I still haven’t received my order?
Most orders arrive within the estimated timeframe. However, delays can occasionally occur. If it’s been more than 3 days beyond the expected delivery window and your order has still not arrived, please email us at: info@ellerystylestudio.com
Do you charge for shipping?
No — shipping is always completely free when you order from Ellerystylestudio.
What payment methods do you accept?
We ensure all payments are processed securely. You can pay using the most trusted payment providers in Australia:
- PayPal
- Visa
- Mastercard
- American Express
Why are some items from my order missing?
Sometimes, parts of your order may ship separately due to packaging or supplier arrangements. Products may come from different warehouses, which is why you might receive them at different times.
No worries — the rest of your order should arrive within 1 to 3 business days.
What should I do if my item arrives damaged?
We’re sorry if your order was damaged during transit — it’s certainly not your fault. Please contact us right away at info@ellerystylestudio.com and be sure to include clear photos of the damage in your message.
Kindly wait for our reply before sending anything back. Without the photos, we won’t be able to find the best solution for you. Our customer care team will respond promptly to help resolve the issue.
What if I ordered the wrong item, it doesn’t fit, or I’ve simply changed my mind?
Start by contacting our support team at info@ellerystylestudio.com. We’ll assist you in finding the best resolution. If a return is necessary, you’ll only need to cover the return shipping costs.
Need more help?